How to report a problem

Applies to: AdWing Troubleshooting

Give your AdWing administrator what they need to fix an issue without a round of follow-up questions.

Before you start

• Check common issues first — many symptoms are expected behaviour.

Steps

1. Note where it happened and what you were doing — for example, "Ads page, swapping a creative".
2. Copy the exact error text from the message or toast, word for word.
3. Take a full-page screenshot of the error state.
4. Note the exact name of the campaign, ad set or ad involved.
5. Check the Action Log for a matching failed entry and note its timestamp and outcome.
6. Note which ad account was selected in the account switcher.
7. Write down what you did immediately beforehand, step by step.
8. Send it all to your AdWing administrator.

Result: your administrator can reproduce and fix the issue without asking for more detail.

Never include your password or Meta access token in a problem report. No one needs it to diagnose a fault.

If it doesn't work

What you see	What it means	What to do
You don't know who your administrator is	You may not have been given the contact	Ask whoever set up your AdWing access
You can't reproduce it to screenshot	It may be intermittent	Report it anyway — the Action Log timestamp is often enough