How to upload images and videos

Applies to: AdWing Creative library

Add images and videos to your creative library so you can use them in campaigns and ads.

Before you start

• A file in an accepted format: images (JPG, PNG, WebP, GIF) or video (MP4, MOV).

Steps

1. Open Creatives in the sidebar.
2. Click Upload Creative.
3. Select a file from your device.
4. A video moves through Preparing upload…, Uploading X%, then Processing… while its thumbnail is generated.
5. An image completes in one step, with no processing stage.

Result: the new creative appears in your library grid, ready to attach to a campaign or ad.

Size and format limits

	Limit
Images (JPG, PNG, WebP, GIF)	30 MB
Video (MP4, MOV)	100 MB

Anything else is rejected with "Unsupported file type. Please upload an image, MP4, or MOV."

If it doesn't work

What you see	What it means	What to do
"Unsupported file type…"	The format isn't accepted	Convert to JPG/PNG/WebP/GIF, MP4 or MOV
"Image too large (… MB). Max 30 MB."	The image exceeds the image cap	Compress or resize it
A video over 100 MB is rejected	The video cap is 100 MB	Compress or trim the video
The error message quotes a different maximum than the one that applied	A known wording defect in the size-limit message	Trust the table above; report the mismatch to your AdWing administrator
A duplicate warning appears	The same file is already in your library	Use the existing creative, or rename/alter the file if you genuinely need a second copy
Upload stops partway	A network issue interrupted it	Retry; if it keeps failing, contact your AdWing administrator